Konecta celebrated as CX Leader in EMEA and Major Contender in Americas in latest PEAK Matrix® Assessment
Key industry assessment ranks Konecta as CX leader
The eagerly-awaited results of the PEAK Matrix ® Assessment 2024 were published recently, and Konecta again scored highly as a key global CX management provider.
In the EMEA region, the assessment by Everest Group confirmed Konecta as a Leader in the region – making it five years in a row that we’ve succeeded in this. Meanwhile, in the Americas, we achieved Major Contender status.
Why the PEAK Matrix ® matters
The Everest Group’s PEAK Matrix ® is highly regarded across the Customer Experience Management sector because of its rigorous research and expert analysis of each region.
Its analysts look at the major players’ market impact and their positioning in terms of vision and capability – looking out for aspects such as their delivery capabilities, networks, and support for clients on AI and digitalization
Konecta’s achievements praised
Among the strengths highlighted in the EMEA and Americas PEAK Matrix ® Assessments 2024 are Konecta’s strong presence in Latin America and EMEA, including its EMEA onshore and nearshore networks, its multilingual capabilities, and its approach to AI and digitalization across its regions.
“Konecta has built a robust partner ecosystem with leading technology vendors and has enhanced its digital customer experience (CX) capabilities by leveraging the expertise of over 700 specialists across various aspects of digital CX, including AI, generative AI, data and analytics.”
David Richard, Partner at Everest Group
