Customer Care
When we manage your customer care and interact with your customers, we aim to create value at every touchpoint.
We connect with them and understand their needs. We take care of them and resolve their issues. We support them whatever channel or language they want to use.
In all of this, we can support you on the digital transformation of your customer care, building customer value through quality of service, while offering efficiency and cost control through scale and digitalisation.
How?
1
Our ability to strengthen your customer relationships, whether we’re dealing with information requests, claims management, or anything else.
2
Omnichannel platform capabilities, including phone, instant messaging and any other channels, and across all your digital platforms.
3
Selecting and developing the best talent, augmenting their capabilities with technology and advanced analytics.
4
Leveraging sophisticated technology and tools, such as speech analytics, to design seamless and efficient omnichannel experiences.
5
Our capacity to respond and scale quickly in crisis management situations.
Customer Care services
- Information.
- Public information and services for citizens.
- After-sales services.
- Switchboard services.
- Activation of services and/or products.
- Complaints and claims management.
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