Automotive & Mobility
Accelerate your business with the latest in CX
In the automotive and mobility sector, powerful forces are at work. E-mobility and climate concerns are changing consumer attitudes to car ownership, while new digital distribution models are shifting the relationship between customers and brands.
In this fluid environment, the customer experience is a major lever of differentiation, with brands needing to offer more:
- Simplicity and consistency between channels.
- Presence at key moments for the customer.
- Personalization.
- Support on a daily basis.
As an internationally recognized partner in this sector, we can help you do this, strengthening your customer experience and relationships with retail and business customers.
Services highlighted
Product financing and dealer management
- Loans, leasing and renting journeys management.
- Pre-sale quotations.
- Operational risk.
- Control of guarantees.
- Commercial and after-sales channel.
- Recovery services.
- Remarketing service.
Branding and concession services
- Switchboard services.
- Relationship marketing.
- Consultancy.
- Complaints and claims management.
- Administrative support for courtesy vehicles.
- Database qualification.
- Direct communication.
Mobility services
- Multi-modal mobility support.
- First and second level user service (CAU / SAC): incidents, complaints, fines and accidents.
- Validation of users and subscriptions.
- Face-to-face service at point of sale and mystery shopping.