Konecta confirmed as top provider of Customer Experience Management
Each year the Frost Radar™ assessment picks out a small number of leading CX providers, based on analysing hundreds of companies across the world and scoring them for growth and innovation.
In the latest 2024 Frost Radar™, Konecta again ranks prominently in the top quartile of high-performing companies in both Latam and EMEA.
Read the press releasere here.
What the report shows
CX providers globally are eager to appear in the Frost Radar™ because the assessment methodology is robust and the results so highly respected.
Frost and Sullivan’s analysts look at companies’ ability to demonstrate excellence in innovation and growth, and – crucially – to translate that into proven solutions for clients and their end-customers. Ten different benchmarks are used, including R&D, innovation scalability, product portfolio, market share, vision, and growth pipeline.
How Konecta stands out
The Frost Radar ™ 2024 rates Konecta highly in key EMEA and Latam markets for both innovation and growth, and its analysts praised Konecta on multiple aspects.
- Our status as a growth leader in Latam, with leading positions in multiple countries
- Our leading end-to-end CX management platform and the results it delivers for clients.
Naturally, we’re delighted to have this recognition of our commitment to excellence in CX and digital transformation, and are grateful to all the Konecta teams and clients who work with us to achieve this.
Describing Konecta’s position in EMEA, Frost & Sullivan’s Bernardin Arnason stated:
“Konecta offers a leading end-to-end customer experience management platform that is delivering results for its client base throughout Europe, demonstrated by its leading market position and its commitment to innovation that helps enable digital transformation.”
To learn more, download the report.
