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News & Insight
Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company
Prime Minister of Egypt witnesses Signing of MoU between ITIDA and Konecta, Global Leader in Digital and CX AI, to Launch Operations and Establish Headquarters in New Cairo with circa $100 Millions Investment
Konecta once again recognized by Frost & Sullivan's customer experience management radar as a leading CX management player in Europe and Latin America
Closing the feedback loop: a business essential for brands
Uniphore and Konecta join forces to advance AI in customer experience and digital transformation
Konecta’s new work & skills hub in Brazil favela will boost local economy and transform lives
Konecta and Google Cloud forge strategic alliance to drive AI-enabled innovation in customer experience
Konecta celebrated as CX Leader in EMEA and Major Contender in Americas in latest peak Matrix® assessment
Five key customer management trends in insurance, from Gen AI to non-life
Konecta’s waste collection initiatives in Colombia: Partnerships with Ecobot and Botellas de Amor
Using uniqueness to improve your customer relations
Four ways mystery shopping can improve your CX
Konecta earns Best Place to Work certification in Romania and in Albania for 2024
The Konecta People: let's meet Alejandra Garcia Sposto
Konecta Recognized as "Company of the Year 2024 in Latin America" by Frost & Sullivan thanks to its pioneering Customer Experience Outsourcing solutions
Konecta awarded at the 15th edition of the Platinum Customer Experience Awards
The Konecta People: let’s meet Monica Todiros
Konecta is proud to have set a science-based target, positioning us in the low-carbon transition.
The Konecta People: let’s meet Jan Nedelnik
Boosting diversity at work and building a more inclusive future
Konecta signs an alliance with Google Cloud that will boost the group's artificial intelligence services and efficiency
The Konecta People: let’s meet Lautaro Pelizza
Konecta's commitment to reforestation: reducing our footprint and supporting sustainability
Konecta appoints Nourdine Bihmane as new Group CEO
Konecta, winner in six categories at the Iberdrola Telemarketing Awards
Female Talent at Konecta: Empowering the Future
Konecta - a catalyst for change: Boosting employment to strengthen communities
Konecta integrates bespoke, a company operating in south africa, and opens a site in texas (usa), multiplying its capabilities for english-speaking clients.
Five practical examples of how Gen AI can transform customer relations
GenAI - Transforming the customer and employee experience
Retail & e-commerce: four key shifts that will affect your business in 2024
Social Commitment and Transformative Actions
Konecta certifies in Cordoba in DEI Culture and Micaela Law No. 27,499
Konecta awarded with anti-bribery certification
Why CX is more important than ever for the mobility sector
Konecta and Genesys partner to help companies transform customer management operations with generative ai
Konecta accelerates the inclusion of Generative AI into its value proposition and services
Konecta recognized again by Everest Group as a leading customer experience management player
Success stories
Ekwateur and Konecta: getting closer to go further
Sem Parar and Konecta: using Whatsapp to transform telesales
Paris 2024: Transforming the digital experience with generative AI
Improving customer satisfaction through post-sales support
K-TALKS, a personal space with our clients: LATAM Airlines
Konecta & Revo: tech partner of choice for ambitious insurtech
Scalable customer support model for a fashion giant
Telefónica And Konecta: Providing Connections that Bring People Together
Enhancing customer value through premium services: an energy sector example
Smart businesses need smart assistants
How innovation can support customer service in retail
Carving out success for a global banking provider
Onboarding 3.0: transforming the customer relationship