More related insights
Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company
Katalyst 2028: pioneering the future of customer experienceCreation of dedicated digital business unit: Konecta DigitalStrategic expansion into Middle East and...
Prime Minister of Egypt witnesses Signing of MoU between ITIDA and Konecta, Global Leader in Digital and CX AI, to Launch Operations and Establish Headquarters in New Cairo with circa $100 Millions Investment
Establishment of "Konecta Egypt" to serve markets in the Middle East, Africa, Europe, and the Americas from Egypt.Establishment of Generative...
Konecta once again recognized by Frost & Sullivan's customer experience management radar as a leading CX management player in Europe and Latin America
We are delighted that Konecta has reaffirmed its position as a top provider of customer experience management in Frost &...
Konecta is working on a detailed reduction plan that allows us to achieve these objectives with three basic pillars: energy efficiency, renewable energy, as well as sustainable mobility
What are ‘science-based targets’?
Science-based targets provide a clearly-defined pathway for companies to reduce greenhouse gas (GHG) emissions, helping prevent the worst impacts of climate change and future-proof business growth.
Targets are considered ‘science-based’ if they are in line with what the latest climate science deemsnecessary to meet the goals of the Paris Agreement – limiting global warming to 1.5°C above pre-industrial levels.
How our trip began?
Demonstrating our commitment to building a sustainable future, through the creation of a sustainable and responsible growth model thinking about future generations and, taking into account all our stakeholders, we began by calculating our global carbon footprint (for all the scopes) for the Group.
To do this, we created different workshops in which we established common criteria for measuring and gathering the information.
With all the data collected and, following the criteria established by SBTi, we defined our objectives.
What is our target?
KronosNet Topco, SL (Konecta) commits to reduce absolute scope 1 and 2 GHG emissions 54.6% by 2033 from a 2022 base year. KronosNet Topco, SL (Konecta) also commits to reduce scope 3 GHG emissions from employee commuting and business travel 61.1% per employee within the same timeframe.
How have we got here?
Without the commitment and help of all the areas involved we could not have gotten here.
It has been a constant work of collecting inventories and information (both qualitative and quantitative) from all the sites that will now allow us to have a much clearer starting point.
Next steps?
Konecta is working on a detailed reduction plan that allows us to achieve these objectives with three basic pillars: energy efficiency, renewable energy, as well as sustainable mobility.
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
Rina Porta Salvago
Head of Reputation