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Konecta accelerates the inclusion of Generative AI into its value proposition and services
We are pleased to announce a new stage in the development of our capabilities around Generative AI through the signing of a global partnership with Globant.
After having set up a dedicated office in 2023 to develop the inclusion of Gen AI services into our solutions, we are accelerating our efforts to further improve operational excellence and develop new services.
Recognizing the opportunity brought by Gen AI to enhance CX operations, the Gen AI office is in charge of identifying, designing and implementing use cases based on internal and best-of-breed market solutions.
Konecta has a strong track record in integrating AI services and data-driven approaches into its offering. Creating the Gen AI office was a natural step and I’m glad we have now the opportunity to reinforce our efforts and leverage Globant teams’ expertise to keep improving the experiences of our client’s customers and the efficiency of operations
Massimo Canturi, CEO of Italian Speaking Market and group lead of the Gen AI office
About Globant
Globant is a digitally native company that helps organizations reinvent themselves and drive their full potential. They combine innovation, design and engineering at scale.
They have more than 27,000 employees and are present in 25 countries and 5 continents working for companies such as Google, Electronic Arts and Santander, among others. They have been named a world leader in CX improvement services by the IDC MarketScape report. They have also been featured as a case study at Harvard, MIT and Stanford. They are members of The Green Software Foundation (GSF) and Cybersecurity Tech Accord.
About Konecta
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
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